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Customer & User Experience
Product line, capacity and operational process have the emerging need to streamline and work in detail. According to a study done by Forrester Research,
It was found that companies that work on customer experience management increase their benefits by 14%, in inspiring the customers to buy more. You also avoid the risk of losing the customer and avoid the competition as customers value the overall experience and not just the price.
User Experience (UX) is all about resolving problems in real people's lives and helping people to attain their goals. This is where UX professionals deal with users' needs and work on how to help in achieving them by designing solutions.