We've been working with Elite eXceed since 2019, in seeking their services for building, maintaining and improving the CRM systems and we have found their services exceedingly good.
We are a five year old small business in retail logistics. We have been consistently maintaining our customer records in the supply of goods through our trucks.
Elite eXceed has ensured a 3 year relationship and continues to support client's requirements with a dedicated team ensuring client's systems, capabilities, operations and supply chain.
Elite eXceed helps clients with Customer Relation Management (CRM) and provides enterprise software to generate customer service reports, customer orders on a regular basis.
It also included customer service requests raised and further solutions and resolutions provided by the client.
In addition to the CRM software, Elite eXceed also provides 24/7 Level 2 Help Desk as a first line of contact in the event when there's an emergency need.
To be able to meet and provide rapid and efficient customer service, clients are constantly working on improving customer efficiency. In order to achieve this, Elite eXceed has deployed Microsoft Dynamics 365 cloud platform enabling CRM to achieve a wide variety of solutions that speed up customer resolutions and create a positive business impact.
With Dynamics 365 CRM, the processes are made more efficient and clients are able to achieve business solutions and deliver efficiencies during daily business activities.
To speed up and resolve customer requirements with the help of Microsoft Dynamics 365 cloud platform enabling CRM enterprise software, we have deployed and configured the CRM systems.
All emergencies of customer services can now be attended with Microsoft Dynamics 365 CRM that reduces inefficiencies in application support and management, especially when systems are connected.
Integrating applications with Azure DevOps services augments case management capabilities for your development and support teams thereby resolving problems faster.
The customer is a leading financial loan provider for buying homes, cars, and startup businesses.
Providing services across China and Southeast Asia, the company is a fast-growing enterprise with 500 employees.
There are currently 1500 customers who are satisfied with the services, however, there is still scope for improvement in streamlining operations and increased transparency of the business.
Elite eXceed has been offering the company with its SAP services for governance, risk, compliance along with financial planning and analysis.
Client has been doing well with SAP software not only in regulations and compliance, but also in managing risks and mitigation.
The entire business operations were streamlined reducing costs and overhead expenses.
However, as the business of clients began to expand, it gave better scope to increase operational efficiency and also integrate financials across the company. To enhance accountability and make data-driven decisions, there was a need for SAP financial services Data Management to manage data in Centralized Data Warehouses for increased efficiency.
Elite eXceed deployed SAP Financial Services Data Management (FSDM) which is based on Financial Services Data Platform solution. This systemic upgrade has not only boosted the performance of client business, but also brought improved customer experience towards growth. Optimization of risk controls, business outcomes and business automation.
With clinical health care services, client offered general healthcare checkup, General Physician medical prescriptions with 20-bed intensive care hospital.
Offering round the clock medicare services, there was more traffic of outpatients who opted for temporary ailments health checkup and prescription of medicine.
There was excellent practice of medicine with growth of above 50% and patient access to care and medicine was easily organized.
Client saw a great opportunity to leverage technology to improve the process of reminding patients of upcoming appointments.
Clinic recorded a high rate of inflow of patients as high as 100% everyday that created a need to recruit more doctors, nurses and other staff.
Especially due to pandemic, there were frequent visits to clinics to ensure that patients get vaccinated and also come back for a second dose.
The app was so convenient that patients used to make their appointments via app and visit the clinic for their treatment.
A top priority challenge was to remind patients about their upcoming appointments and this was getting harder. It was a time consuming task to call patients and remind them about their upcoming hospital-visits.
A software solution that could do a dual job of sending message alerts to customers about their appointments and also to confirm their visit to the clinic on the day of appointment. This feature was very important for the clinic to accommodate doctors, nurses and other staff.
Elite eXceed developed an Azure-based solution as an add-on to the clinic app. This enabled patients to accept appointment reminders and send a confirmation of being present on the date of appointment.